Zinc won’t start, What should I do?

We are seeing an alarming number of users that do not have all of the Firefox extensions installed. A correct installation should have 4 Zinc extensions. Incomplete installations could be the result of aborting the installation process, or having anti-virus software interfere with the installation.

To check whether you have all of the extensions installed:

Within Zinc Press F11 (toggles full screen mode) to run within a window

In the toolbar menu select Tools -> Add-ons

Switch to the Extensions tab, you should see:

Note that this window is from the Zinc Windows application. If you have 4 but they are not at the Rev level 0.8.10.xxxxx you are not running the Beta-5 version of the extensions and should click the Find Updates button.

If you have less than 4 Zv Logo extensions you need to re-install from http://www.zinc.tv/get-zinc

You may need to temporarily turn off your virus protection during the installation if you continue to see less than 4 extensions after the install.